Dr. Heath is great. The eye exam went wonderfully. However. Their optical department is horrendous. I ordered regular glasses, sunglasses and contacts. In the case of the glasses I was told 2 weeks which was fine. 3 ½ weeks later no phone call, no nothing. So I called and asked about the status and the woman said they had been sitting there waiting for over a week! She also claimed that they left messages on my phone, which they had not. In the case of my contacts they said a few days... almost a month later I call to see what the problem is and she told me they had been sitting there for weeks.. once again no phone call no nothing. I asked why they hadn’t called and verified my number with her and she said they had left a message, which they had not. Then mid-question she simply hangs up on me. Like I said. Dr. Heath is great! Their customer service is atrocious and their optical department is not only incompetent but rude as well. I will not be returning here ever again.
The front " receptionist" very nasty.
The eye care who picks out the glasses are the only thing great, but still can't deal with the nasty black haired woman at the front desk and the other bs**
I also had appointment and do not care for these people. They made me do my eye exam WEARING my glasses! WHO does that? ?
The Katzen Eye Group is AMAZING! Customer service is stellar. The doctors are caring and Informative. Any questions that you have will be answered. They are very thorough.
Fast, professional and very very knowledgeable. Staff quickly greets and registers patients and everything is explained clearly and concisely. Best eyecare ever.
We really like Dr. Gormley. She is very thorough and kind for both of our kids!
Katzen Eye Group is a US Doctor based in Abingdon, Maryland. Katzen Eye Group is located at 3401 Box Hill Corporate Center Dr #202, Abingdon, MD 21009, USA.
Please contact with Katzen Eye Group using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Katzen Eye Group opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.