Hampden has moved my family four times over the past 30 years. They moved us from Baltimore City to Baltimore County and then Harford County where we went from a town house to our retirement home. I have had the same sales representative, Mark, for 3 of the 4 moves. One of my movers was a gentleman I had taught in middle school. All of the drivers and movers were a pleasure to be with. Needless to say after four moves all of our belongings were moved with exceptional care.
We were given a quote at the very high end of our range, and were advised that the best thing we could do was eliminate as much as we could. We parted with belongings we would have preferred to keep in an attempt to reduce our moving costs. Post-move, we were told that the estimate was "binding," and the final billing would not be reduced because we had a smaller load.
Follow up? We had a brief back and fourth with these folks. Nothing resolved ... "thanks for the feedback" was all we got. I will continue to discourage everyone I know (or anyone who will listen) from using this company.
Update: we were essentially told to get lost.
We've used these folks multiple times in the past 11 years, spending well over $10K. Unfortunately, their sales, customer service, packing and moving have gotten progressively worse.
Making matters worse, many of the items we did move were damaged because they were packed carelessly ... a stained-glass lampshade at the bottom of a dish pack, items pressing against the screen of our television, lamps broken, art with damaged frames and glass ...
And so it goes, more runaround, passing responsibility from Allied to Von Paris to Hampden Moving & Storage. They delay, attempt to confuse, deny. This is a pretty sleazy way to treat a customer.
Finally ... their claims department is unresponsive and, in the past, has made the process complicated and time-consuming.
Hampden Moving And Storage Inc is a US Moving Company based in Abingdon, Maryland. Hampden Moving And Storage Inc is located at 1304 Continental Dr, Abingdon, MD 21009, USA.
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